Frequently Asked Questions (FAQ)

1. Do you ship outside of Germany?
No. At the moment, we only ship orders within Germany.

2. How long does delivery take?
Our processing time is 1–3 business days. Once shipped, delivery usually takes 2–7 business days within Germany.

3. What are the shipping costs?
Shipping costs are calculated at checkout. We also offer free shipping on orders over 30€

4. Which payment methods do you accept?
Currently, we only accept PayPal. It’s safe, fast, and secure for both you and us.

5. How can I track my order?
Once your order is shipped, you will receive a tracking link via email to follow your package.

6. What if I receive a damaged or wrong item?
Please contact our customer support within 7 days of receiving your order. We’ll arrange a replacement or refund as per our return policy.

7. Do you accept returns?
Yes. As required by German law, you have a 14-day right of withdrawal (Widerrufsrecht). Items must be unused and in original packaging. Please contact us before returning any items.

8. Are your products safe for kids?
Yes, all our toys, educational gadgets, and home items are carefully selected to meet European safety standards.

9. Can I cancel my order after purchase?
If your order has not been processed yet, you can cancel it by contacting us immediately. Once shipped, cancellation is no longer possible.

10. How do I contact you?
You can reach us anytime at ministerne.de@gmail.com . We’ll do our best to reply within 24 hours.